| Terms & Conditions | | |
About Us
Luggage & Case Store who are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Luggage & Case Store
Nelson House Rupert Street Bristol BS1 2PZ United Kingdom
Phone: 0117 922 1916
Fax: 0117 922 1916
Email: sales [at] luggage-case [dot] co [dot] uk
VAT Registration Number 358011276
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Payment is processed through a secure payment gateway run by Actinic Payments. This is the most secure way of taking payment to comply with the new security safeguards recommended by all the banks.
You may send your credit card information via phone or website.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling
We send out most luggage or handbags by City Link courier next day service excluding Sunday ( If a Saturday delivery is required please phone the shop first. Please note a charge is made for this special service ).
Please note all deliveries need to be signed for. We will send an email confirmation as soon as the product is shipped.
We send out most small items by Royal Mail 1st class. Please note all deliveries need to be signed for. We will send an email confirmation as soon as the product is shipped.
CITY - LINK will deliver on the day instructed by us and if the delivery is unsuccessful a missed delivery card will be put through the door ( excluding flats or apartments that share a common entrance ). A second attempt will be made, but if no one is in to receive the item, you must contact us or collect the item IMMEDIATELY from your local City - Link depot with proof of ID or the item will get returned to us and a charge of £8.00 will be incurred.
Local depot details can be found by going to www.city-link.co.uk
Royal Mail delivery if unsuccessful with be carded only the once. The item MUST THEN BE COLLECTED from your local Royal Mail collection depot.
Local depot details can be found by going to www.royalmail.com |
Delivery Schedule
We will normally send your order to you in 1-3 business days, if this is not possible we will email you with more detail.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. |
Credit Card Security
When the order is placed at our website, Payment is processed through a secure payment gateway run by creditcal. This is the most secure way of taking payment to comply with the new security safeguards recommended by all the banks. No details are held in clear text on any web site. |
Guarantee
14 day money back guarantee,less £6.00 to cover rebooking / handling fee, provided goods are returned with prior notice, un-used and carriage paid. In the event goods are received faulty or damaged or a fault appears after use, we will refund the return carriage cost up to three months from the purchase date. |
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0117 922 1916 or fax us on 0117 922 1916 or write to us at Nelson House Rupert Street Bristol BS1 2PZ United Kingdom |
Privacy Policy
Luggage & Case Store do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
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Returns Policy
Items (excluding special orders) carry a 14 day money back guarantee,less £6 to cover original postage cost, provided they are returned un-used and prior notice is given concerning the reason for thier return.
We check all our goods before they are despatched, but in the unlikely event the goods are received faulty or damaged we will refund the return carriage cost, up to three months from the purchase date.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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